Understanding My Customer Service Approach: A Note on Neurodiversity and Mental Health

Understanding My Customer Service Approach: A Note on Neurodiversity and Mental Health

Chello pretty peoples! đŸ„°

I want to be upfront and transparent about my approach to customer service. I have several mental health conditions that influence how I operate my business, and I believe it's important for you to understand this so you have realistic expectations.

My Unique Circumstances

I experience a combination of anxiety, social phobia, introversion, and autism. These conditions impact my communication style and preferences. While I am committed to providing excellent service, my preferred method of communication is email. This allows me to process information thoughtfully and formulate thorough, accurate responses.

Why Email is My Preferred Method

  • Reduced Anxiety: Phone calls can be overwhelming due to social anxiety and the pressure of real-time conversation.
  • Time for Thoughtful Responses: Email allows me to carefully consider your questions and provide the most accurate and helpful information possible.
  • Clear Communication: Written communication is often more straightforward for those on the autism spectrum.

Response Times

I understand the importance of timely responses. However, due to my conditions, my response times may be slightly longer than those of neurotypical businesses. I work diligently to get back to you as quickly as possible, but my schedule isn't always consistent.

My Working Hours

I also struggle with insomnia and depression. As a result, my sleep patterns are irregular, and I don't operate on a traditional 9-to-5 schedule. I will do my utmost to respond to inquiries as soon as I can, but there won't be set business hours.

Commitment to Customer Service

I am fully committed to providing exceptional service, even if it looks a bit different from the typical customer service experience. I am dedicated to addressing your needs and concerns, ensuring you receive accurate and helpful information. Please understand that my atypical approach is not a reflection of my work ethic or care for your business; it's simply a reflection of my individual circumstances.

Thank you for your understanding

I sincerely appreciate your patience and understanding. By openly sharing this information, my goal is to create a more inclusive and supportive customer experience for everyone.

For a greener world! đŸŒ±

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